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Contact us - Online Pharmacy South Africa

Our support operators work 7 days a week, 24 hours a day. Please, feel free to contact us in case you have any question, request or comment.

  • If you would like to contact us by telephone please call: +1-800-109-585, If you are calling from UK please use +44 808-189-1420, If you are calling from USA please use +1-888-524-71-41.

  • You can contact us via Live Support:

    support online

  • Please, feel free to contact us directly by filling in the form below. Your suggestions and comments are always appreciated.

    Specify your e-mail address end name so we could respond to your inquiry.

Please, note, that in reply to this message you are supposed to get an automatic message(email) notifying you that your message was received. Our support team will reply to your inquiry as soon as possible. If you did not receive an automatic reply, it means that this message did not reach us. We kindly ask you to contact us via Live Help or by phone.

Support team email:

Cookies Policy

During the shopping of our website, cookies are stored on your computer, your mobile phone or your tablet.

Our website is set up to be aware of the needs and expectations of our customers. That is the reason why we use cookies, for instance, to identify you, to access to your account, to manage your shopping bag, to memorize your consultations and to personalize our offers.

This page allows you to understand how cookies work and how to use the current tools to configure them.

What are cookies?

A cookie is a short text file stored on your computer during the visit of a website or during the consultation of an advertising. Its aim is to collect information relative to your navigation and to offer personalized services.

In your computer, cookies are managed by your internet browser.

Different transmitters

Our cookies

They relate to cookies placed by on your terminal for the needs of navigation on our internet website, the optimization and the personalization of our services on the website.

Third-party cookies

They relate to cookies placed by outside companies (for instance advertising agences or partners) to identify your interests through the products you visited or bought on our website and to personalize the advertising offer on our website or outside of our website.

They can be placed during the navigation on our website or when you click on the advertising spaces of our website.

We don’t control cookies placed by private advertising agences. Within the framework of advertising partnerships, we can transmit information concerning your purchases and products you viewed on our website.

We ensure that partner companies accept to treat the collected information exclusively for the needs of and according to our instructions in compliance with the modified Data Protection Act of 6 January 1978 and ensure to implement suitable measures for security and protection of data privacy, in accordance with the Data Protection Act of 6 January 1978.

Different types of cookies

Different types of cookies are used on our website, they have different aims. Some of them are essential to the use of our website.

Strictly necessary cookies

They relate to cookies which are essential to the functioning of our website. They allow you to use the main functionalities of our website (for instance the use of our shopping bag, or the access to your account). Without these cookies, you won’t be able to use our website properly. These cookies are placed by and only concern the functioning of our website.

The `essential cookies` to use our website:

Name of the CookieFunction
SHID, SID, SSID, expire_time, TYPE_TRIThese cookies are automatically generated by our pages. They are used to store variables during browsing sessions.

Analytical cookies

They relate to cookies allowing us to know the use and performance of our website and to improve the functioning of it (for instance, pages which are often consulted, searches on our search engine, etc).

Name of the CookieFunction
_ga, _gau, _gid, __kD, __kSTo get information on the navigation, to evaluate and analyse the audience.
NIDThe NID cookie registers information which is essential for the display of advertising.

Advertising cookies

They relate to cookies used to present advertising or to transmit information adapted to your interests on our website or outside of our website during your Internet navigation. They are used to limit the number of times you watch an advertising and help measure the efficiency of an advertising campaign.

To refuse these advertising cookies has no impact on the use of our website. However, to refuse these advertising cookies won’t lead to stop advertising on our website or on Internet.

It will only allows to diffuse an advertising which won’t take your interests or preferences into consideration.

These cookies are mainly third-party cookies.

These cookies mainly depend on advertising agences. We are not able to draw up an exhaustive list of them.

Name of the CookieFunction
crtski, acdc, udc, uic, uid, id, criteo, rid, sess, uuid2, anj, uidPersonalized display of advertising banners outside of
test_cookie, _drt_, idDisplay of Google advertising

Social networks

Our website uses computer applications from third parties, allowing a web surfer to share contents from our website with other persons or to give his point of view on a content from our website to other persons. This is especially the case for `Like` buttons, from social networks such as Facebook, Google+, Twitter, etc.

When a customer consults a page containing such a button, its browser establishes a direct connection with the servers of this social network.

If he is connected to the social network during his navigation, applicative buttons allow to link the consulted pages to his user account.

If he interacts thanks to plug-ins, for instance cliking on the `Like` button or leaving a comment, corresponding information will be transmitted to the social network and published on his account.

If the customer doesn’t want that the social network links the gathered information thanks to to his user account, he has to be disconnected from the social network before to visit

We invite you to read the privacy policies of these social networks to be aware of the use purpose, especially for advertising, of navigation information that can be gathered thanks to the applicative buttons.

To accept or to refuse cookies

Several ways exist to manage cookies.

The configuration of your internet browser

At any time, you are able to deactivate these cookies. Your browser can be configurated to let us know cookies that are placed in your computer and ask for you to accept them or not. You can accept or refuse the cookies case-by-case or refuse them systematically once and for all.

We remind you that the configuration is likely to modify your access conditions to our services requiring the use of cookies.

If your browser is configurated to refuse all the cookies, you won’t be able to purchase or to use the essential functions of our website, for instance to store articles in your shopping bag or to receive personalized recommandations. In order to manage cookies close to your interests we invite you to configure your browser taking the cookies purpose as metioned before into consideration.

Here's how to control or avoid the registration of cookies:

The configuration of each browser software is different. It is generally described in the help menu of your browser software. Consequently we invite you to be aware of it. You will be then able to know how to modify your wishes concerning cookies:

The configuration on a cookies management platform

You can manage your cookies visiting cookies management platforms proposed by advertising professionals.